Help & FAQ

Find an answer. Find your next step.

Find answers for cigar enthusiasts, retailers and brand partners.

Using MyCigarHunt

Does MyCigarHunt sell cigars?

No. We help adults aged 21 and over discover cigars and find retailers. Purchases happen directly with the retailer.

Are prices and stock guaranteed?

Prices and availability are observations and can change. Check the retailer’s website or contact the shop before buying or visiting. Compare the same package size: a single, five-pack and box are different offers.

What does Not yet verified mean?

Some cigar details are still awaiting reliable evidence. We leave missing details unstated instead of guessing. Incomplete identities are excluded from automatic exact retailer matching.

Explore the cigar library

My Humidor & Reviews

What belongs in My Humidor?

Save cigars you like, want to try or want to follow. It is a personal discovery space, not an inventory system or proof that you own a cigar.

Are my notes public?

Personal notes are not automatically published. Public reviews require a separate submission and review process where that feature is enabled. Keep private information out of anything you submit publicly.

Why is my review not visible yet?

Submitted public reviews are moderated before publication. Submission does not guarantee approval. Use the status shown in your account and contact general support if you need help.

Open My Humidor

Shops & Lounges

How do I claim my shop or lounge?

Find your location in the directory and choose the claim option. When submissions are enabled, use a verified account and tell us your role at that location. We verify authority manually through independent business contact information. For help, email retail@mycigarhunt.com.

Can I participate without an inventory feed?

Yes. Indicate that you would like to include inventory, then select that you have a feed, do not have one or are unsure. This records interest only. We discuss a suitable method before any stock is shared; no feed is connected automatically.

Does claiming a listing cost anything or improve ranking?

Participation is free. Claim approval lets an authorized representative propose listing updates; it does not buy a higher organic position or confirm current stock. Each physical location is handled separately.

Can I fix a listing that is not mine?

Use the correction option on the location page to report an issue. Suggested corrections are reviewed before the public information changes. You do not need to claim ownership to report an error.

Claim or suggest a location

Brand Partnerships

How can a brand update its cigar information?

Email partnerships@mycigarhunt.com with your brand, role, official website and the information you want to provide. We confirm the relationship, review the source material and agree on how updates will be supplied.

What information can we provide?

Official product specifications, blend details, dimensions, package configurations, corrections and images you are authorized to share. Identify the cigar or series each item belongs to and any usage restrictions. Do not send passwords or API keys.

Is automatic catalog syncing available?

There is no self-service sync connection on this page. Tell us how you maintain your catalog and how often it changes. We will discuss an appropriate update method; every contribution still follows catalog verification and publication review.

Do partnerships influence retailer ordering?

No. Brand participation is free, and organic retailer ordering remains independent of affiliate or commercial relationships. Supplying information does not create an endorsement or paid ranking.

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Privacy & Accounts

Where should I send an account or privacy question?

Email hello@mycigarhunt.com for general support, account help and privacy requests. Use retail@mycigarhunt.com for listing claims and partnerships@mycigarhunt.com for brand contributions. Never email your password or sign-in codes.

Where can I report an accessibility problem?

Contact hello@mycigarhunt.com and describe the page, what you were trying to do and the barrier you encountered. Our accessibility statement explains how to report issues.

Read our privacy policy

Still need a hand?

General support

hello@mycigarhunt.com

Listing & retail support

retail@mycigarhunt.com

Brand partnership support

partnerships@mycigarhunt.comFor BusinessesAccessibility statement

FOR ONLINE RETAILERS, SHOPS & LOUNGES

Own a cigar shop or lounge?

Help local cigar smokers find what you carry. Participation will be free.

Retailer onboarding is coming soon. Free listings. No paid organic ranking.

Explore retailer participation